Available Courses

See below a list of available courses available for Hospitality / Catering / Retail.

Core Hospitality Skills (Pre-employment training)

Content can include food safety, first aid, health and safety, upselling, customer service, food allergen training - can be bespoke as required.
In house accredited/ Industry Specific

Upselling (Hospitality)

This course explains and looks at examples of upselling, which is a sales technique aimed at persuading customers to purchase a more expensive, upgraded or premium version of the chosen item or other add-ons for the purpose of making a larger sale.

In house accredited/ Industry Specific

Practical Cookery (with an emphasis on how certain ingredients and foods can promote good mental health and wellbeing)

This course will provide step by step guides via video links/remote learning, to the preparation of a number of core meals. The underpinning knowledge is mapped to national standards, in support of the learning achieved

In house accredited/ Industry Specific

Practical Cookery (with an emphasis on cost effective meal preparation)

This course will provide step by step guides via video links/remote learning, to the preparation of a number of core meals. The underpinning knowledge is mapped to national standards, in support of the learning achieved
In house accredited/ Industry Specific

Vocational Skills - Customer Service

The OCNNI Level 1 Customer Service is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, hospitality, customer service skills.

Learners for the Award must complete a total of 6 credits from a range including; Skills in Customer Service, Communication Skills for the Individual, Oral Presentation Skills in Practice, Improving Assertiveness

Retail Business

The OCN NI Level 1 Award in Retail Business for learners who wish to achieve basic skills and knowledge required for working in a range of retail businesses.

In order to achieve the qualification, the learner is required to complete any 12 credits from units; Individual and Teamwork Skills for a Retail Business Understanding Retail Businesses Problem Solving within a Retail Business

Vocational Skills - Introduction to Hospitality Industry

The OCNNI Level 1 Hospitality is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, hospitality, customer service skills.

Learners for the Award must complete a total of 6 credits from a range including; Reception Duties in the Hospitality Industry, Customer Service for the Hospitality Industry

Food Safety in Catering

Food safety laws, types of contamination and the associated risks, personal hygiene and safe food handling practices.

Vocational Skills - Introduction to the catering industry

This course is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, Hospitality.

Learners for the Award must complete a total of 6 credits from a range including; Understanding the Catering Industry, Prepare and Serve Drinks, Health and Safety for Catering, Handling Food Safely

Vocational Skills - Hospitality and Catering

This course is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, Hospitality.

Learners for the Award must complete a total of 6 credits from a range including; Understanding the Catering Industry, Customer Service for the Hospitality Industry, Reception Duties in the Hospitality Industry, Housekeeping Services, Prepare and Serve Drinks, Health and Safety for Catering

Food Allergen Awareness

This e-Learning course is an essential guide for anyone involved in food preparation, where learners will understand allergies and their causes; food labels with an ingredients list; warnings on packed food and preparing and serving non-packed food.
SKILLS NORTH WEST FUNDED BY
This project is part funded through the Northern Ireland European Social Fund Programme 2014 – 2020 and the Department for the Economy. Skills North West is match funded with assistance from Derry City and Strabane District Council.