Definitions of abuse, codes of conduct, whistle blowing and confidentiality.

The Volunteering Course is designed to empower volunteers through personalised learning and choice, mentoring, support and work placements to motivate and enhance confidence and develop core skills in teamwork, communication, problem solving, research and self-management.

OCN Level 1 Award Vocational Skills – Active Citizenship in Community Learning Outcoming 1. Understand the social diversity of citizens in own community. 2. Recognise the role of active participation in own community Assessment 1.1. Define what is meant by social diversity. 1.2. Outline the social diversity of citizens in own community. 2.1. Outline ways in which diverse members of the community can interact together. 2.2. Outline own involvement in an organisation, club or activity in own community. 2.3. Identify how taking an active part in own community can contribute to social cohesion. Credits gained: 1

The OCN NI Level 1 award in Community Development provides learners with knowledge in community development values and processes, community group understanding and understanding of diversity and injustice issues. These qualifications are mapped to the new Community Development National Occupational Standards (NOS).

In order to achieve the Level 1 Award learners must complete the one mandatory unit for a total of 6 credits. Community Development Practice

Definition of GDPR and how it affects how your business, the rights of individuals over their data, the principles behind how you should process client data, data breaches and penalties.

The OCN NI Digital Marketing Qualification (QCF) aims to develop knowledge and skills in the use of internet and communications technologies for marketing activities. With the increased use of communications technologies many companies are taking advantage of digital marketing strategies to promote and market their products and services.

This qualification will enable learners to develop an understanding of internet and communications technologies, including search engine optimisation and the use of mobile and internet technologies for marketing applications.

The OCN NI Digital Marketing Qualification (QCF) aims to develop knowledge and skills in the use of internet and communications technologies for marketing activities. With the increased use of communications technologies many companies are taking advantage of digital marketing strategies to promote and market their products and services.

This qualification will enable learners to develop an understanding of internet and communications technologies, including search engine optimisation and the use of mobile and internet technologies for marketing applications.

The OCN NI Digital Marketing Qualification (QCF) aims to develop knowledge and skills in the use of internet and communications technologies for marketing activities. With the increased use of communications technologies many companies are taking advantage of digital marketing strategies to promote and market their products and services.

This qualification will enable learners to develop an understanding of internet and communications technologies, including search engine optimisation and the use of mobile and internet technologies for marketing applications.

The OCN NI qualifications in Vocational Skills at Entry Level 3 and Level 1 are designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including Building and Construction, Catering, Communication Technology and Office Skills, Core Skills, Creative Arts, Crafts and Performance, Horticulture, Salon Skills for Hair and Beauty, Social Care and Early Years, Sport and Leisure and Vehicle Care and Maintenance.

The qualifications give learners an opportunity to gain valuable generic skills for work and also enable them to progress to OCN NI’s higher level qualifications in a range of vocational skills. The qualifications allow learners to sample basic skills in a range of vocational areas. Learners also can enhance their core skills in areas such as career preparation, presentation skills, teamwork and health and safety.

OCN NI Level 1 Award in Vocational Skills In order to achieve the qualification learners must complete a total of 6 credits. OCN NI Level 1 Certificate in Vocational Skills In order to achieve the qualification learners must complete a total of 13 credits Contact Provider to select/discuss subject areas

Roles and responsibilities of employers and employees, the importance of health and safety in the workplace and workplace hazards and risks.

Place goods in storage in logistics operations, pick goods in logistic operations, keep work areas clean, Moving and/or handling goods in logistics operations. We are a CILT accredited specialist provider of training in this field. Introduction to our industry contacts/support of qualified careers adviser.

Those who undertake the Working at Height e-Learning course will learn how to ensure their own safety in various situations. The course will also help employers satisfy the Working at Height Regulations 2005 (amended 2007).

The OCN NI Social Media qualifications are designed to give learners the opportunity to explore how social media can be used to make use of networks in order to engage with individuals and groups. They will provide learners with the confidence and knowledge to use a variety of social medial sites including Facebook, Twitter and You Tube

The OCNNI Level 1 Multimedia software forms part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Communication Technology and Office Skills.

Learners for the award must complete a total of 6 credits. Units can include; Using Multimedia Software, Using Imaging Software Tools, Using Presentation Software, Digital Photography Skills, Using Tablets and Mobile Devices

Content can include food safety, first aid, health and safety, upselling, customer service, food allergen training - can be bespoke as required.

This course explains and looks at examples of upselling, which is a sales technique aimed at persuading customers to purchase a more expensive, upgraded or premium version of the chosen item or other add-ons for the purpose of making a larger sale.

This course will provide step by step guides via video links/remote learning, to the preparation of a number of core meals. The underpinning knowledge is mapped to national standards, in support of the learning achieved

This course will provide step by step guides via video links/remote learning, to the preparation of a number of core meals. The underpinning knowledge is mapped to national standards, in support of the learning achieved

The OCNNI Level 1 Customer Service is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, hospitality, customer service skills.

Learners for the Award must complete a total of 6 credits from a range including; Skills in Customer Service, Communication Skills for the Individual, Oral Presentation Skills in Practice, Improving Assertiveness

The OCN NI Level 1 Award in Retail Business for learners who wish to achieve basic skills and knowledge required for working in a range of retail businesses.

In order to achieve the qualification, the learner is required to complete any 12 credits from units; Individual and Teamwork Skills for a Retail Business Understanding Retail Businesses Problem Solving within a Retail Business

The OCNNI Level 1 Hospitality is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, hospitality, customer service skills.

Learners for the Award must complete a total of 6 credits from a range including; Reception Duties in the Hospitality Industry, Customer Service for the Hospitality Industry

Food safety laws, types of contamination and the associated risks, personal hygiene and safe food handling practices.

This course is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, Hospitality.

Learners for the Award must complete a total of 6 credits from a range including; Understanding the Catering Industry, Prepare and Serve Drinks, Health and Safety for Catering, Handling Food Safely

This course is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, Hospitality.

Learners for the Award must complete a total of 6 credits from a range including; Understanding the Catering Industry, Customer Service for the Hospitality Industry, Reception Duties in the Hospitality Industry, Housekeeping Services, Prepare and Serve Drinks, Health and Safety for Catering

This e-Learning course is an essential guide for anyone involved in food preparation, where learners will understand allergies and their causes; food labels with an ingredients list; warnings on packed food and preparing and serving non-packed food.

Course covers how to protect the health, safety and welfare of employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training to employees to allow them to work in a way that does not put themselves or others at risk.

Content includes: Defining stress, effects of stress on performance, stress reduction, the causes of stress, strategies for managing stress, stress and the law.

What is workplace conflict? cultural differences, breakdown in communication, patterns of behaviour, physical conflict warning and danger zones, impact factors, responses to conflict, different ego types, the behavioural cycle, conflict with customers, the HEAT technique, distance zones.

This COVID-19 Return to Work 3-hour online programme, will comprehensive cover those ever more important workplace considerations following our gradual return to work including health and safety, compliance, risk assessment and social distancing.

Particularly at present, infection prevention and control is incredibly important as the risk of spreading infections is ever present. It is important that everyone knows the risks, how to stay safe and how to keep themselves and everyone around them healthy.

This three-hour online course, raises awareness of these issues by focussing on the three core areas of Infection, the chain of infections and hygiene.

This programme offers a safe and accessible introduction to this subject including some theory about mindfulness as well as some practical exercises including meditation, gentle movement, awareness of sensations, emotions and thoughts.

Mindfulness is a specialised skill in mental awareness, attention, and acceptance that is associated with numerous health benefits. Mindfulness training allows practitioners to develop a deeper understanding of the mind, and a more accepting and compassionate relationship to their internal and external experiences. It involves guided exercises, including meditation, to help individuals become aware of automatic patterns of thinking, feeling and behaving, learning to respond in more effective ways.

This qualification is designed for those who use substances hazardous to health at work. It introduces candidates to substances, the risks and controls available, and outlines what to expect from a control of substances hazardous to health (COSHH) assessment.

Those who undertake the Working at Height e-Learning course will learn how to ensure their own safety in various situations. The course will also help employers satisfy the Working at Height Regulations 2005 (amended 2007).

The Slips, Trips and Falls e-Learning course will alert staff to the dangers of slip and trip accidents and raise awareness to dangerous everyday hazards that can be avoided to create a safer and productive workplace.

The Legionella Awareness e-Learning course has been designed to provide an introduction to Legionella (or Legionnaires’ disease).

What is asbestos, asbestos-related death, working with asbestos, where it can be found, health implications of asbestos exposure, preventing accidental asbestos exposure.

This course has been designed to provide learners with a range of skills that are key to preparing them for the workplace, and will assist learners in acquiring the skills, attributes and behaviours that are needed to enter and succeed in the world of work.

The qualifications provide flexibility and choice in the delivery of units, providing learners with the opportunity to gain skills and knowledge in the areas most relevant to them

 Problem Solving Skills in the workplace; Allows learners to develop an aptitude for creative and effective problem-solving - one of the most valued attributes employers seek in their job candidates. This unit will enable the learner to recognise a range of problems in the workplace and how to identify appropriate solutions.

 This unit will enable the learner to know how to communicate and obtain information from others and how to deal people in different situations and with conflict situations. it will be appropriate for any individual wishing to progress onto counselling-related courses.

Communication Skills allow learners to develop their skills in areas such as reading, writing and communicating. This unit will enable the learner to understand different forms of effective communication in the workplace and how to use it to deal with conflict situations.

Time Management - This unit will enable the learner to understand time management skills and how to implement effective time management in own life, in the workplace in order to reduce stress, and achieve optimum productivity.

Different employers look for different things, of course, but decision-making skills are sought by virtually all companies, as we are faced with decisions, big and small, in the workplace every day. In general, applicants who can demonstrate an ability to identify all the options and compare them in terms of both costs and effectiveness have an advantage over those who can’t.

This unit will cover the following elements. Define the problem, challenge, or opportunity. Generate an array of possible solutions or responses. Evaluate the costs and benefits, or pros and cons, associated with each option. Select a solution or response. Implement the option chosen.

There has been an increasing demand from employers in recent years for training that focuses on the development of generic, transferable work skills. Teamwork Unit - This unit will enable the learner to understand the different roles and responsibilities within a team, how to work effectively as a team member, teamworking in the workplace, and how to contribute to a team activity

Problem-solving is in demand. It’s considered the top skill for success in the workplace and increasingly desired by employers. More than one-third of all jobs across all industries will require complex problem-solving as one of their core skills. This course will help learners to develop good Problem-solving skills and will cover. There are four basic steps in solving a problem: Defining the problem. Generating alternatives. Evaluating and selecting alternatives. Implementing solutions.

Understanding and writing instructions; In business and employment understanding and writing instructions are an important skill for carrying out a procedure or performing a task. This unit will cover.

Delivering and taking Step-by-step instructions Written Instructions and numbered lists so that users can clearly recognise the sequence of the tasks. Effective instructions which commonly include visual elements that illustrate and clarify the text.

Initiative and creativity move the world. They foster the realization of innovative ideas in various industries and contribute to constant development. There is a great demand for energetic professionals who are inventive and enterprising enough to be proactive in everything they do. Initiative is work behaviour characterized by its self-starting nature, its proactive approach, and by being persistent in overcoming difficulties that arise in pursuit of a goal. This unit will cover how to take initiative in the workplace and how to develop initiative skills.  

 Developing critical thinking skills; This unit is designed to help learners who are looking to land the perfect job? Or for employees aiming to climb the next rung on the career ladder? Critical thinking skills give candidates the edge for that new job or promotion.

It will cover. • Keep the goal in mind • Know your biases and try to look past them • Ask questions and gather information • Evaluate the facts of the situation and all available data • Collaborate and get feedback from others—especially people with different backgrounds to your own • Generate possible solutions, particularly out-of-the-box ideas • Consider the short- and long-term consequences of implementing each solution

 Attitudes to employment unit – This unit has been designed to enable learners to gain an understanding of the behaviours, attitudes and attributes required for employment and to produce an action plan to develop themselves to meet those requirements.

It is aimed at those learners who are looking to enter employment or to embark onto an Apprenticeship programme. It could also be used to assist learners to develop an individual learning plan (ILP).

 Problem Solving Skills in the workplace; Allows learners to develop an aptitude for creative and effective problem-solving - one of the most valued attributes employers seek in their job candidates. This unit will enable the learner to recognise a range of problems in the workplace and how to identify appropriate solutions.

The course is designed to introduce the learner in the early development of their personal, social, health and well-being. It is designed to enable people to achieve their full potential and help them deal more effectively with personal and social issues that may affect their physical and mental health.

The course is designed to support participants in gaining a job, progressing in a chosen field, preparation for further study and supporting the development of techniques required that are most important to employers

The course is designed to support participants in gaining a job, progressing in a chosen field, preparation for further study and supporting the development of techniques required that are most important to employers.

The OCN NI Entry Level 3 qualification in Vocational Skills, designed to provide learners with an introduction to skills and knowledge. This unit will enable the learner to be aware of own personal attributes, their impact on own situation and how to set and achieve goals.

The OCN NI Level 1 Award in Progression to Employment has been designed to provide learners with the skills that are most important to employers in the workplace. It will help ensure that learners develop and achieve generic, transferable skills that employers look for and consider when recruiting staff.

There are a range of units as part of this course – please contact local hub to discuss.

Routine/non-routine waste, H&S for cleaning/support services, maintenance of external surfaces, COSHH, Asbestos Awareness, Manual Handling, First Aid.

Half day course delivered in college by H&S trainers. This course is intended as an introduction to moving and handling activities for those starting work or who need specific training in manual handling, as well as being a suitable qualification for refresher training. Manual Handling NWRC Certificate

Definitions of abuse, codes of conduct, whistle blowing and confidentiality.

OCN Level 1 Award Vocational Skills – Active Citizenship in Community Learning Outcoming

1. Understand the social diversity of citizens in own community. 2. Recognise the role of active participation in own community Assessment 1.1. Define what is meant by social diversity. 1.2. Outline the social diversity of citizens in own community. 2.1. Outline ways in which diverse members of the community can interact together. 2.2. Outline own involvement in an organisation, club or activity in own community. 2.3. Identify how taking an active part in own community can contribute to social cohesion. Credits gained: 1

The OCN NI Level 1 award in Community Development provides learners with knowledge in community development values and processes, community group understanding and understanding of diversity and injustice issues. These qualifications are mapped to the new Community Development National Occupational Standards (NOS).

In order to achieve the Level 1 Award learners must complete the one mandatory unit for a total of 6 credits. Community Development Practice

This introductory course is designed to provide learners with the fundamentals, initial skills and knowledge required for general computer usage. Course Content will be at the level required by the group and may follow the main elements of related accredited ICT courses in order to provide a basis for follow-on and upskilling to higher levels.

Course content can include: • Understanding and Developing Computer skills, • Using a Computer Keyboard, • File management • Designing posters • Word Processing Software, • PowerPoint, • Spreadsheets • Using IT to improve productivity,

This introductory course is designed to provide learners with the basics, initial skills and knowledge required for general online competency.

Course Content will be at the level required by the group and may follow the main elements of related accredited ICT courses in order to provide a basis for follow-on and upskilling to higher levels. • Accessing and Using the internet, • Using email, • Using social media for marketing or promotion purposes • Mobile IT devices, • Online purchasing/ordering/invoicing • Using internet for business productivity • Understand how to navigate using a browser • Use bookmark/favourites • Understand simple search terms/conventions • Locate web address • Understand concept of hyperlink

The OCNNI Level 1 ICT forms part of the Award in Vocational Skills suite designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Communication Technology and Office Skills.

Learners for the award must complete 6 credits. Learners for the certificate must complete a total of 13 credits. Units can include Word Processing, Using IT to improve productivity, presentation software, using spreadsheet software, using email, mobile IT devices, accessing internet,

The OCNNI Level 1 Communication forms part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, Communication Technology and Office Skills.

Learners for the Award must complete 6 credits. Units including. Communication Skills for the Individual, Using Effective Communication Skills in the Workplace, Interpersonal Skills for the Individual

The OCN NI Level 1 Award in Business Administration is designed to provide learners with the necessary basic skills and knowledge to work within a business administration role.

It provides an introduction in a range of subjects including office administrator skills, communication, teamwork and customer service. Learners must achieve 6 credits.

This course provides learners with an understanding of the impact of our daily life on the environment.

Bespoke Programme - Greater awareness of the safe use of machinery in line with health and safety regulations industry standards and manufacturers’ specifications.

Managing severe bleeding sustained with cutting tools such as chainsaws, Treatment of amputations, Crush injuries and Casualties suffering from extremes of heat and cold This course provides trainees with the skills to preserve life until help arrives.

Delegates will have the necessary skills to be prepared for Medical Emergencies. The course content is flexible taking into account the needs of the students at all times.

Slurry risks, animal handling, falls, working at height and working with equipment machinery. Additionally, exploring other key risk areas such as the safety of the young and the elderly when on farms.

The training will prepare the attendee to undertake a Farm Health and Safety review and raise awareness of the ‘Making it Safer’ tool, when operating or working on the farm. about getting them back to work and keeping them safe.

This e-Learning course is an essential guide for anyone involved in food preparation, where learners will understand allergies and their causes; food labels with an ingredients list; warnings on packed food and preparing and serving non-packed food.

Understanding your role, your personal development, duty of care, equality and diversity, work in a person-centred way, communication, privacy and dignity, infection prevention and control, fluids and nutrition, mental health, dementia and learning disability, safeguarding adults, safeguarding children, basic life support, health and safety, handling information.

This course teaches the essential skills for using a defibrillator and gives students the confidence to know what to do in an emergency.

This programme will replicate the content of our emergency response first aid programme with content including: Action at an Emergency, Primary Assessment, Secondary Assessment and Principles of Resuscitation (CPR).

Content includes:

Consequences of infection, breaking the chain, health and hygiene, hand hygiene, safe handling of waste, legislation, chain of infection, factors that increase the risk of infection, control measures, PPE, environmental contamination, employers’ and employees’ responsibilities.

Content includes: Action at an Emergency, Primary Assessment, Secondary Assessment, Breathing Disorders, Principles of Resuscitation, Airway Obstruction and Wounds and Bleeding.

Food safety laws, types of contamination and the associated risks, personal hygiene and safe food handling practices.

This qualification will develop the knowledge and awareness of the types of provision in the Health, Social Care and Children’s and Young People’s sectors. It includes the roles played by workers, from principles and values through to health and safety and working with others.

The course is aimed at learners who wish to develop an understanding of these settings, allows the learners to gain the knowledge and skills required for employment or career progression, is tailored to their interests and provides learners with the opportunity to progress to employment in the care sector.

Participants gain accurate information needed to support individuals with Autism; family, colleagues and those within the wider community. Training is delivered by health professionals who have delivered training to the Health and Social Care Trusts in N. Ireland.

Training includes role play, practical examples, gaining rapport and all inclusive. Participants will have the required knowledge and understanding needed to engage in supporting ASD within their community. Course: Features associated with Autism Spectrum disorder, What the diagnosis means? Supporting someone with Autism, Misunderstanding of impact of ASD. Course will create an understanding of the features associated with ASD or Autism and exploring various strategies to support individuals and their communities.

Specialist Programme Mapped to Industry Standards - Comprehensive overview of the key roles/responsibilities of individuals when managing and administering medicines.

Particularly at present, infection prevention and control is incredibly important as the risk of spreading infections is ever present. It is important that everyone knows the risks, how to stay safe and how to keep themselves and everyone around them healthy.

This three-hour online course, raises awareness of these issues by focussing on the three core areas of Infection, the chain of infections and hygiene.

Introduction of Domiciliary Care - It is recognised that domiciliary carers are vital to the provision of end of life care provided to people in their own homes, helping them remain in their preferred place of care. This course covers an introduction to the main skills that you develop as a Domiciliary Care worker.

Introductory Programme Mapped to Industry Standards

A comprehensive overview of the domiciliary care sector and the core roles and responsibilities of employees. Covering a range of related subjects. Introduction to our industry contacts/support of qualified careers adviser.

Learners will learn basic fire safety principles, including causes of fires in the workplace, basic fire safety duties and responsibilities, principles of fire risk control, safe use of portable fire-fighting equipment and more. Our course is designed to meet the needs of the students and pitched at a level which meets their individual learning needs.

What the delegates will learn:

Prevention, recognition and treatment of severe allergic reaction including the use of auto-injectors and CPR.

Course content:

Auto-injector, understanding and recognising allergic reactions, resuscitation (CPR all ages), communication and casualty care, primary survey and unresponsive casualty treatment. Course is designed to meet the needs of the group, interactive, engaging, ensuring all participants gain transferrable knowledge enhancing employability outcomes for participants.

Definitions of abuse, codes of conduct, whistle blowing and confidentiality.

The role and responsibility of the designated officer, key legislation and guidance, making appropriate decisions about action to take when informed of a concern.

Comprehensive training covers; identifying the early warning signs of addictions, anxiety, depression, psychosis, self-harming, eating disorders, trauma and suicidal behaviour, intervention, signposting for professional help, self-awareness, coping strategies for individuals/families facing the impact of mental health. This course is tailored to address and promote the wellbeing of communities and future generations.

CPR, choking, unresponsive casualty, emergency management, burns, meningitis, bleeds, epilepsy, poisoning, bites, stings, anaphylaxis, sepsis, asthma, diabetics, foreign objects, eye injuries, head, breaks, joint and muscle injuries. Training incorporates both practical and interactive learning, ensuring confidence and ability to put theory into practice. Additionality, defibrillator training is provided as we recognise early intervention is vital. Statics show that defibrillator intervention increases survival rates from 6% to 72%.

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